Wave Planning Manager

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

In this role, you will actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift. 

YOUR TASKS

• Manage competing priorities across business units and departments. 
• Ensure accuracy and timeliness of all workflow waves. 
• Participate in and assist with workflow wave audits and reporting of variances. 
• Effectively communicate with business partners and stakeholders. 
• Resolve exceptions by identifying root causes and implementing corrective actions. 
• Develop and teach direct reports the workflow wave rules for processing work to the distribution floor. 
• Evaluate and drive employee performance through coaching and leadership. 
• Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy. 
• Lead by example. 
• Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale. 
• Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching. 
• Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors. 
• Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners. 
• Supervise hourly specialists and associates responsible for wave planning on the assigned shift. 
• Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Qualifications

• General understanding of distribution center technologies, including SAP, automated unit sortation, RF scanners, conveyors, and related systems. 
• Solid working knowledge of Microsoft Office applications. 
• Strong verbal and written communication skills. 
• Strong organizational skills with the ability to prioritize competing demands.