Supervisor

Position Summary 

Works under the general direction of the Program Manager to supervise and coordinate the activities of the Low Income Home Energy Assistance Program (LIHEAP). Works, in conjunction with leadership, to promote a culture of excellence for both internal and external customers. 
 
Pay Grade: 51 

Salary Commensurate with Experience and Education 

Minimum Qualifications 

• Three (3) years’ experience in a lead or supervisory capacity; AND 
• Bachelor’s degree from an accredited college or university in Public or Business Administration, Sociology or a closely related field; OR 
• An equivalent combination of related education, and/or experience.   
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.   

Duties and Responsibilities 

• Supervises LIHEAP daily operations, including staffing, training, work assignments, attendance, performance evaluations, discipline, complaints, and problem resolution. 
• Ensures staff have the tools, resources, hardware, and database access needed to perform their duties. 
• Conducts monthly staff meetings and develops individual development plans to support compliance and performance. 
• Develops and implements procedures to ensure compliance with applicable policies, laws, and grant requirements, including assisting with application processes, overseeing payments, batches and invoicing, and spenddown oversight. 
• Conducts internal audits and monitors Smart Simple, THO and MLGW Citrix databases for documentation accuracy and timely submissions. 
• Monitors the program budget, office supplies, and year-end funding expenditures. 
• Maintains timely communication with staff and the Program Manager 
• Leads grant facilitation, all components of program implementation, and ensures LIHEAP department functions in accordance with operational plan regulations. 
• Oversees preparation for audits, assists with the Operational Plan and other documents. 
• Collaborates with the Community Engagement Outreach Coordinator to promote programs through community outreach and presentations. 
• Prepares weekly and monthly program outcome reports. 
• Maintains knowledge of State and Federal guidelines; ensures staff appropriate training. 
• Performs other related duties as required or directed.
   

KSAs 

• Ability to critically think and problem solve for maximum results. 
• Knowledge of management techniques and the ability to apply them in directing the work of others while following federal compliance regulations. 
• Ability to develop timetables, manpower, projections and ability to monitor and revise as needed to meet deadlines 
• Ability to use data to drive program goals, objectives and results. 
• Ability to prepare budgets, financial reports and cost analysis. 
• Ability to communicate effectively with the public, other departments in Shelby County and employees 

 
Disclaimer 

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. 

Shelby County Resident Disclaimer 

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.  The residency requirement shall not apply to certain public safety/civil service employees.  This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.  The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.