Account Manager

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Senior Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

• Lead, hire, train, and develop a team of Client support functions, ensuring high performance through motivation, recognition, and coaching.
• Act as the primary liaison between clients and internal teams, aligning operational output with client expectations to meet or exceed SLAs.
• Drive strategic account management by developing and executing client-focused initiatives that enhance service delivery and customer satisfaction.
• Oversee operational reporting, including data gathering for invoicing, forecasting monthly volumes, and tracking key performance metrics.
• Build and maintain strong cross-functional relationships with decision-makers across various departments to ensure alignment on client needs and business objectives.
• Review and manage Customer Statements of Work (SOWs), monitor daily activities, and evaluate weekly scorecards to track and improve performance.
• Identify and implement process improvements to enhance efficiency, service quality, and overall account performance.
• Manage the global locations, ensuring regular communication and updates, new processes, and client expectations.
• Seek out business opportunities to support growth across locations & services
• Ensure compliance with all company safety and hygiene regulations.
• Adhere to and uphold the 5S Program and company guidelines.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent work experience.
• Minimum 7+ years of account management experience, with a focus on global clients and strategic customer relationships.
• Proven ability to work in a fast-paced, problem-solving environment.
• Strong leadership skills with experience managing and developing high-performing teams.
• Exceptional communication, negotiation, and relationship-building skills.