Reverse Logistics Specialist

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.  

Inventory Management & Control:

• Create deliveries daily and monitor order processing. 
• Monitor stock availability to ensure timely order clearance. 
• Support account and purchasing team to troubleshoot order issues. 
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.   
• Coordinate return shipments (e.g., create return labels). 

Client Issue Resolution: 

• Communicate with customers on order status and expected delivery dates. 
• Prepare and maintain status reports for client, management, and internal communications. 
• Oversee customer accounts to ensure SLAs are met. 
• Assist the Account Manager in providing data, advice, and resolving problems. 

Process Optimization & Documentation: 

• Continuous involvement and support with departmental process improvements 

Business Reviews & Client Consultation: 

• Participate in business reviews with the customer. 

Operational Leadership & Oversight 

• Work closely with operations to ensure program requirements are met. 

Qualifications

• At least two years of Customer Service Experience  
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required  
• High School Diploma or equivalent, but college degree, preferred
• Must display initiative and flexibility to work in a fast-paced, changing environment