Client Services Vet Nurse

Job Description

Greencross Client Services Vet Nurse - Part Time and Full Time Roles

Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home?

At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.

This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.

You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.

About the Role:

As part of the Greencross Client Services Team, you will:

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes

This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.

All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.

Remuneration:
$32.70 per hour 

Available Positions:

Part-Time Position

1pm - 6pm Monday to Friday 

Full-Time Position

9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday

About You:

We're looking for someone who:

• Holds a Certificate IV in Veterinary Nursing
• Has a minimum of 4 years' veterinary nursing experience
• Is clinically confident and passionate about delivering exceptional customer service
• Has experience working in a fast-paced environment and can remain calm under pressure
• Is confident making accurate and timely telephone triage decisions
• Has experience using RxWorks
• Demonstrates excellent attention to detail
• Can follow detailed processes and procedures