Guest Service Representative

PT GUEST SERVICE REPRESENTATIVE - COMMUNITY RECREATION CENTER 

HIRING RANGE: $15.50 per hour 

About the Position: 
Under the general supervision of the Customer Service Supervisor, Guest Service Representatives are the welcoming faces of the Community Recreation Center. This position is responsible for providing excellent customer service by greeting guests, collecting fees, completing registrations and memberships, and answering questions about programs and services. 

About the City of Grand Junction Community Recreation Center: 
This recruitment is happening at a very exciting time, as the City of Grand Junction completed our Parks, Recreation, and Open Space (PROS) Master Plan in January of 2021. This led to an election on April 6, 2021, where dedicated funding was secured on taxation from sales of cannabis. The PROS Plan is the blueprint for the future of the parks and recreation system, and a dedicated source of funding for implementation is now in place. The number one item on the PROS Plan is a community recreation center (CRC). Through the summer and fall of 2022, a CRC feasibility study planning process was led by the council-appointed Parks and Recreation Advisory Board (PRAB). This robust community input process was conducted to develop recommendations about the new CRC to include the location, funding sources, and the size of the facility as well as the amenities. On April 4, 2023, the citizens of Grand Junction voted to approve the ballot question to build a new Community Recreation Center (CRC). Over the next few years, design and construction work will commence with an anticipated opening date of late-2026. The selected candidate will be a member of a team that is excited to continue to maximize the quality and quantity of services for the citizens and visitors of Grand Junction, to build the community and improve the quality of life on the Western Slope. 

What You'll Do: 

• Greet guests and provide friendly, professional customer service. 

• Collect admission fees, process registrations, and sell memberships and program passes. 

• Answer questions regarding CRC and GJPR programs, amenities, and policies. 

• Maintain accurate cash handling and basic computer transactions. 

• Support facility emergency response procedures as needed. 

• Communicate facility rules and policies courteously and effectively. 

• Maintain cleanliness of the front desk, lobby, and surrounding public areas. 

• Attend required staff meetings and trainings. 

• Maintain punctuality and arrange substitutes when necessary. 

• Support programs and Recreation Coordinators as needed. 

What We're Looking For: 

• Must be at least 15 years of age. 

• Strong customer service and communication skills. 

• Basic computer and cash-handling experience preferred. 

• Ability to work independently and as part of a team. 

• Positive attitude with a strong commitment to safety. 

• Ability to work a flexible schedule, including evenings and weekends. 

• Applicants must successfully pass a drug screen, background check, and, if required, a physical examination. 

Notice to Applicants: 
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume, or attachments. 

Explore the Area: 
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits), we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.  

Learn more about our area on Visit Grand Junction's website and Instagram! 

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law. 

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at 970.244.1512.

What We Offer: At the City of Grand Junction, we value the contributions of our seasonal employees and recognize the importance of work-life balance. While seasonal positions are temporary, employees accrue Healthy Accruals—earned time off to use as needed. 

Working with the City provides a great opportunity to gain experience, contribute to the community, and be part of a dedicated team. 

The Parks and Recreation Department enhances the quality of life in Grand Junction by maintaining and developing vibrant recreational spaces and facilities for residents and visitors. The department manages 45 parks, 25 playgrounds, 24 park shelters, 5 indoor recreation facilities including the Orchard Mesa Pool, Lincoln Park Hospitality Suite, the Bookcliff Activity Center, Lincoln Park Barn, and the Senior Recreation Center, and a multitude of outdoor facilities which include the Lincoln Park-Moyer Pool, 2 City Cemeteries, Amphitheater at Las Colonias and the Lincoln Park Stadium Sports Complex.