Key Account Manager

Company Description

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful insider ownership, driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.

Job Description

We are looking for an experienced Key Account Manager – Technical to oversee technical facility management operations across multiple client sites. The candidate will be responsible for ensuring smooth operations, maintenance, compliance, client satisfaction, and financial performance across all assigned locations.

The ideal candidate should possess strong technical knowledge of building management systems, HVAC, electrical systems, DG sets, UPS, plumbing, fire and life safety systems, and preventive maintenance. The candidate must have proven experience in managing multiple sites, leading technical teams, coordinating with clients, and ensuring adherence to service-level agreements (SLAs).

Key Responsibilities

1. Multi-Site Technical Operations

• Manage and oversee technical facility management operations across multiple client locations.
• Conduct regular site visits and technical audits to ensure operational efficiency and service quality.
• Monitor the performance of site engineers, facility managers, supervisors, and technical teams.
• Ensure uninterrupted operation of critical equipment and building infrastructure across all sites.
• Review site-level operational reports, maintenance schedules, breakdowns, and pending work orders.
• Implement standard operating procedures (SOPs) and ensure consistent service delivery across locations.

2. Technical Maintenance and Engineering

• Oversee preventive, predictive, and corrective maintenance of HVAC systems, chillers, electrical panels, transformers, DG sets, UPS, pumps, plumbing, and building management systems (BMS).