Field Service Engineer

As an Advanced Field Service Engineer (FSE) at Honeywell Aerospace, you’ll be a trusted technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. You’ll play a critical role in keeping aircraft operational, safe, and efficient by delivering high-impact avionics support—both remotely and on-site.

This is a highly visible, customer-facing role where your expertise directly impacts flight operations, Aircraft on Ground (AOG) recovery, and overall customer satisfaction.

Keep aircraft flying and customers confident. Join Honeywell Aerospace as a REMOTE Advanced Field Service Engineer and put your avionics expertise at the center of mission critical flight operations—solving complex challenges, supporting AOG recoveries, and making a real impact across the skies.

Responsibilities

Key Responsibilities
•    Serve as the primary technical point of contact for assigned BGA and/or Airline customers
•    Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
•    Provide remote support (phone/email) and on-site field service as needed
•    Support AOG events and critical operational disruptions with urgency and precision
•    Diagnose issues related to systems such as:
          Flight Management Systems (FMS)
          Autopilot & Displays
          EGPWS, TCAS, Radar, Radios
          SATCOM (L-Band, KA-Band) and connectivity systems
          Integrated avionics platforms (Primus EPIC, Primus APEX)
•    Lead issue resolution from identification through closure, including documentation in SFDC
•    Escalate and coordinate complex technical issues across engineering and support teams
•    Build strong, long-term customer relationships through regular engagement and on-site visits
•    Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
•    Participate in customer reviews, technical forums, and cross-functional project teams
•    Travel to customer sites up to 25%. 
 

Qualifications

YOU MUST HAVE
•    7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
•    5 or more years of customer-facing experience in technical support or field service
•    High School Diploma or equivalent.

WE VALUE
•    Bachelor’s degree in Engineering or related technical field
•    Experience supporting Business Aviation and/or Airline operations
•    FAA Airframe & Powerplant (A&P) license (or equivalent) •    Knowledge of aircraft maintenance and flight operations •    Experience with SATCOM and aircraft connectivity systems •    Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact •    Background in Lean Six Sigma or continuous improvement methodologies •    Strong expertise across avionics systems, installation, maintenance, and troubleshooting •    Ability to operate independently in high-pressure, time-critical environments •    Excellent communication and stakeholder management skills •    Proven ability to manage multiple priorities and drive issues to resolution