Guest Services Representative

Are you a dynamic customer service professional who loves to have fun, create outstanding marketing initiatives and be in the spot light? 

This position is responsible for assisting with the implementation of promotions and all new guest services initiatives. Always creating Great and Memorable Experiences for our guests and colleagues, guest services leads by being the first to meet and greet guests.

Duties and Responsibilities Include: 

• Exceeds guest expectations by providing outstanding customer service

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day 

• Participates in the implementation of the departmental strategic plans

• Answers guest services phone; informs or re-directs calls accordingly

• Greets guests in person; offers information on the facility, events and promotions

• Conducts guests to other areas as requested; conducts facility tours

• Responds to, resolves or escalates issues as required

• Communicates effectively with all appropriate operational departments

• Develops and  cultivates  strong  working  relationships  with  all  stakeholders:  guests, ownership, regulatory bodies and employees

• Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.

• Contributes toward workplace health, safety and wellness initiatives 

• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints

• Performs other duties as assigned or directed 

Successful candidates will demonstrate the following qualifications:

• People-focused and committed to service excellence

• Proactive and solution-oriented with a drive to succeed

• Secondary school diploma

• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication

• Minimum 2 years of experience in customer service; gaming experience an asset.

Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!