Food And Beverage Supervisor

Position Summary

Pickering Casino Resort is seeking Part-time Food & Beverage Supervisors!

Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly. The Food & Beverage Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback. Manages the performance of the front house staff and encourages a welcoming work environment. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedure.

Successful applicants will demonstrate the following qualifications:

• Assign responsibilities and duties to respective roles to effectively manage operations;

• Conduct performance evaluation, coaching and issuance of corrective actions to employees as required;

• Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees;

• Strong understanding of the cash system policies and procedures and ensure compliance;

• Complete daily reports and documents as required;

• Responsible to assist with the full recruitment process;

• Resolve customer concerns and complaints promptly and respectfully;

• Provide training to new and existing employees and development opportunities;

• Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.

• Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)

• Supports the Great Canadian’s program with team member awareness initiatives and measurement of guest satisfaction

• Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.

• Liaises and communicates effectively with all appropriate operational department heads.

• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.

• Performing other duties as assigned. 

Minimum Qualifications: