Credit Control Analyst

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Purpose The Credit Control Analyst is responsible for the execution of credit and account receivable activities within the country, with a strong focus on finance/credit check screening, dunning and debt collection. The role ensures accurate customer records and financial reporting, supports credit evaluations, and resolves escalated issues. It also plays a key role in maintaining compliance with internal policies and procedures while working with stakeholders to improve processes and optimize cash flow.

Role accountabilities:

Process Delivery

· Conduct credit evaluations for new and reactivated clients, assessing financial and legal standing 
· Perform dunning and debt collection activities through proactive email and phone communication with assigned clients to ensure timely payments and reduce overdue receivables 
· Prepare and maintain financial documents including daily cash receipts forecasts, demand letters, and statements of account 
· Maintain and update key registers such as bad debtor lists, invoicing requirement sheets, and receipt records 
· Monitor and follow up on signed documentation, evaluate and process credit note approvals 
· Process and reconcile cash receipts, including refunds, netting, write-offs, and adjustments
· Generate and review financial reports such as applied receipt journals and receipts summaries 
· Ensure accuracy of client data and billing information in ERP and related systems · Escalate issues and communicate operational risks or delays to the Team Manager in a timely manner

Process Improvement

·  Recommend areas for standardization and process improvement

Qualifications & Experience:

•    Bachelor’s/College Degree, in Accountancy or any related field in Finance
•    Minimum of 2 to 3 years of relevant working experience in end-to-end Customer Account Management
•    Having basic knowledge in Credit Management and score tools such as Dun & Bradstreet is an advantage
•    Experience in ERP systems is preferred
•    Proficiency in Microsoft applications (Excel, Outlook, and Word) is required
•    Result oriented and attention to details
•    Communicate effectively both verbal and written
•    Strong analytical and problem-solving skills •    Proactive with good interpersonal skills and a committed team player •    Can work on flexible hours to meet changing work environment and to meet tight deadlines