Global People Shared Specialist

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together.

Role description:

The GPSS Specialist I is responsible for delivering high-quality people administration services to the business, managing requests through the People Assist system and working within defined service level agreements. The role provides support throughout the employee life cycle, ensuring timely and accurate processing of People requests/transactions.

As a member of the centralized GPSS team, the Specialist I works within an agreed service area and may move between areas on a rotational basis to support knowledge-sharing and career development.

Additionally, the Specialist I will also perform queue management duties by triaging requests in People Assist and ensuring they are assigned to the appropriate individual or team.

Role accountabilities:

Service Delivery & Case Management

• Manage employee and manager requests through People Assist, ensuring cases are accurately documented, effectively tracked, and resolved in a timely manner.
• Monitor service request deadlines and escalate risks to the line manager when cases are approaching or exceeding target timelines.
• Review and triage incoming requests, providing standard guidance using approved resources or routing cases to the appropriate team member for resolution.
• Communicate clearly and professionally with employees, managers, and stakeholders throughout the case resolution process.

People Administration, Data Management & Compliance

• Perform people administration activities across the Employee Life Cycle in accordance with established GPSS processes and procedures.
• Accurately maintain employee records in Oracle HCM, following GPSS Knowledge Base Articles (KBAs) and approved workflows.
• File and manage employee documentation, prepare letters and notifications, and ensure records are complete, accurate, and up to date.
• Adhere to data privacy, confidentiality, and compliance requirements, ensuring alignment with internal controls and regulatory standards.

Continuous Improvement & Knowledge Management

• Support the review and maintenance of process documentation, KBAs, and workflows to ensure accuracy, consistency, and accessibility.
• Identify and recommend process improvement and automation opportunities that enhance operational efficiency and service quality.