Catastrophe Claims Adjuster

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

• At Ford Motor Company, we believe freedom of movement drives human progress. Join us as we define tomorrow's transportation and accelerate your career potential. This position is with American Road Services Company, the insurance claims component of Ford Motor Credit Company, playing a critical role in supporting our dealer network and operations. 

• American Road Services Company is seeking an APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager. This Field Service Manager role is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents.

• We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Louisville, KY area. This is a highly field-intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

Responsibilities

What you'll do...

• Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.

• Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.

• Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.

• Lead subrogation investigations, salvage disposal, and fraud investigations.

• Perform loss prevention reviews and provide essential dealer training activities.

• Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.