Dealer Funding & Billing Coordinator

About Us

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Financial Operations Specialist (Dealer Funding & Billing Coordinator) is highly knowledgeable about Salesforce and strives to provide a seamless experience for all customers. This individual will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire online checkout process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Responsibilities

• Ensure customers receive prompt, efficient and courteous attention. 
• Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
• Resolve any customer issues in a friendly and courteous manner
• Support inbound payment inquiries via incoming calls and e-mails from internal and external customers as they interact with the online payment platform.
• Diligently monitor multiple Salesforce queues to address payment exceptions.
• Follow up or initiate outbound calls related to customer payments to ensure customers are notified and issues are resolved timely. 
• Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions on behalf of the auction sites.
• Maintain a good flow of communication with the auction sites regarding payment exceptions.
• Know when to escalate customer payment issues that require next level review or expertise.