Field Service Specialist

As a Field Service Specialist/Engineer, you will be responsible for assisting distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers in the erecting and maintenance of their first new model products and have the responsibility for providing technical support. This is a remote position and reports to the Technical Service Manager located in Shady Grove, PA.

Responsibilities:

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone.

• Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues.

• Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager.

• Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes. Offers technical information for resolution when required.

• Coordinate and Administer Service Bulletins and Product Improvement Programs.

• Assist other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins.

• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance.

• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Required Skills/Abilities:

• Mechanical, Hydraulic, and electrical/electronic knowledge of Cranes and above average knowledge of general crane technology and operation is preferred.

• Must be able to read, understand and work with schematics.

• Experience using a multi-meter, laptop computer, the internet, Microsoft Office products such as Outlook, Excel, and Word are necessary.

• Must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travel and business expenses incurred.

Behavioral Competencies:

• Strong verbal and written communications skills as well as organizational and time management skills a must.

• Strong decision making and problem-solving skills.

Required Education and Experience:

• · Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution or customer service or a High School diploma with a minimum of 9 years same experience.