Operations Director

Company Description

Are you that creative problem-solver with a passion for creating extraordinary service, that we are looking for? Join us and run the show with passion and purpose.

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

What We Offer: 

Our commitment to being a remarkable workplace mirrors our commitment to delivering Memorable Moments.    Joining RHG comes with a range of perks:

• Special rates for team members, their friends, and family at our hotels. 
• Tailored development opportunities for everyone at all levels and all roles 
• A meaningful employment contributing to shared value, a better future, and a sustainable planet. 

We are currently seeking a Operations Director to join our vibrant team at Radisson Hotel & Convention Centre, OR Tambo. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

Job Description

As a Operations Director at RHG Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.

• Our hotel management team are industry experts and recognized leaders with the ability to prioritize a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Operations Director enjoy the challenge of running our show. It’s what makes your heartbeat faster!
• You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders. 
• You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget.
• As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel.
• As Operations Director, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

Qualities We Seek in Our Head of Department: 

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Hotel & Convention Centre OR Tambo!