Operations Development Manager

About Carvana

At Carvana, we sell cars but we aren’t car salesmen.  Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our cars are in first-rate condition,  we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. 

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. 

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

About the team and position

The Senior Manager of Operations Development is responsible for leading the Inspection Center Operations Development team through continuous improvement projects by proactively and effectively leveraging the Operations Development team to create and refine processes within Carvana’s Inspection Center organization using lean methodologies. Additionally, this position will work closely and communicate with all departments and levels throughout the business to deliver proactive & thorough, cost and quality improvements in a fast-paced, dynamic production environment.  

What you’ll be doing

• Takes a proactive approach in assessing new continuous improvement opportunities and provides guidance to the team on appropriate courses of action
• Partner with Inspection Center functional experts to create and set vehicle standards to best meet our business need and provide an exceptional customer experience
• Serve as a resource for the Reconditioning Training team when developing content regarding work processes, standards, etc. 
• Responsible for maintaining a strategic roadmap of Operations Development goals and team structure, and career development 
• Acts as a key thought partner to  Inspection Center senior leadership on problem solving initiatives
• Review and provide guidance on Operations Development justification for major projects, with a cost savings greater than $1M within Inspection Center operations 
• Support team in obtaining buy-in on major projects through effective communication with multiple departments across the organization 
• Deliver cost reductions on time and under budget on major projects, and effectively report out on results to Senior Leadership
• Proactively identify opportunities for continuous improvement by developing standard work and visual training within existing processes