Retail Sales Lead

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

The Sales Lead reports to a Store Manager and is instrumental in the achievement of business goals of sales, and service. The Sales Lead is a high performing member of the store team. The Sales Lead is a customer centered, friendly, attentive, productive, self-starter with a passion for retail. 

A day in the store looks like this:  

As part of our retail team, you will play a pivotal role in driving sales and providing exceptional customer service to our customers providing an unforgettable experience—all in a fast-paced, fast-changing environment that allows you to showcase your people skills and develop operational expertise. You will be responsible for leading and motivating a team of sales associates, ensuring the achievement of sales targets, and maintaining high standards of customer satisfaction. 

Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Responsibilities: 

• Lead and motivate a team of sales associates to achieve individual and team sales targets. 
• Provide exceptional customer service by assisting customers with product inquiries, purchases, and returns. 
• Maintain a clean, organized, and visually appealing retail environment. 
• Monitor inventory levels and assist with replenishment and merchandising activities as needed. 
• Train and coach sales associates on product knowledge, sales techniques, and company policies and procedures. 
• Handle escalated customer inquiries and resolve any issues or complaints in a timely and professional manner. 
• Collaborate with management to develop and implement sales strategies to drive business growth. 
• Stay up-to-date on product knowledge, industry trends, and competitor offerings. 
• The Sales Lead may be assigned to the Key Holder role and assist with opening and closing procedures, including cash handling and reconciliations. 
• Perform other duties as assigned. 

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Passion for providing excellent customer service. 
• Positive and proactive approach to management and working as a team 
• Excellent communication and training skills 
• Exceptional time management and organizational skills 
• Ability to demonstrate company standards and reinforce them with entire team 
• Capacity to multitask in order to meet simultaneous demands 

Requirements: 

• Proven experience in retail sales, with at least1-year related retail experience 
• Strong interpersonal and communication skills. 
• Excellent customer service skills with a passion for exceeding customer expectations. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
• Demonstrated ability to lead, motivate, and coach a team to achieve sales goals. 
• Proficiency in operating point-of-sale (POS) systems and other retail technology. 
• Flexibility to work evenings, weekends, and holidays as needed. 

Additional Information

And here’s our end of the bargain!

• Hourly: $18/hr starting base pay
• 401(k) retirement plan 
• Generous employee discount

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. 

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.  
   
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers  
   
Equal Employment Opportunity Policy 
 
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. 

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. 

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.