Retail Sales Associate

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. 

Job Description

A day in the store looks like this:

As part of our retail team, you get to be the heartbeat of the company and provide our customers with an unforgettable experience—all in a fast-paced, fast-changing environment that allows you to showcase your people skills and develop operational expertise.

Providing great customer service isn’t just a goal—it’s the essence of who we are. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Previous retail experience a plus
• Ability to work part-time, flexible schedule, including nights and weekends
• Knowledge of cash register/POS systems a plus
• Daytime availability needed for the hours of 7am-3pm

Customer Engagement

• Greet and assist customers promptly and courteously
• Maintain product knowledge to assist customers effectively 
• Resolve customer issues or escalate as needed
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Building Service Standards (Sales and Merchandising)

• Maintain overall store cleanliness, ensuring all areas, including the salesfloor, stockroom and common areas are tidy and presentable
• Replenish stock and manage inventory on the sales floor 
• Support the meeting of store and team sales targets while also increasing customer loyalty 
• Assist with merchandising and store displays 
• Process transactions accurately and efficiently 

Operational Excellence and Team Support

• Participate in training programs and staff meetings 
• Assist in providing peer training and support to new team members 
• Seek feedback and actively engage in personal development

Physical Requirements

• Ability to climb a ladder
• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Climbing ladders – occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

Additional Information

And here’s our end of the bargain!

• Competitive compensation based on skills and experience
• Generous employee discount

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRL2