Restaurant Performance Standards Manager

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

Your Role at Raising Cane’s:

The Restaurant Performance Standards (RPS) Manager leads a team of RPS Assessor(s) responsible for conducting comprehensive onsite evaluations that support Raising Cane’s standards for food safety, cleanliness, Customer experience, and brand protection. This role ensures assessments are executed accurately, consistently, and efficiently while coaching and developing Assessors, supporting program enhancements, and partnering with Operations leaders to drive operational excellence across assigned markets.

Your Impact and Responsibilities:

• Manage the day-to-day performance, development, and coaching of RPS Assessors within assigned markets
• Onboard and develop RPS Assessors through ongoing coaching, feedback, and performance development
• Lead recurring team meetings to communicate assessment methodology updates, scoring changes, new standards, and Company initiatives
• Ensure RPS Assessments are executed accurately, consistently, and in alignment with establish methodology, operational standards, and department expectations
• Monitor assessment execution, results, and reporting to maintain program integrity and identify risks, trends, and opportunities for improvement
• Partner with Restaurant and field support leadership to build understanding of RPS standards, assessment methodology, and performance expectations
• Serve as a subject matter expert on Restaurant operations, food safety, sanitation, cleanliness, and quality standards
• Support the implementation of Company programs, initiatives, and operational rollouts by ensuring alignment with the RPS program
• Partner with the Center of Excellence team to support the ongoing development, enhancement, and evolution of the RPS program
• Perform other duties as assigned

Qualifications

Required Qualifications:

• 2+ years of experience as a Raising Cane’s RPS Assessor with a demonstrated record of strong performance, or 5+ years of multi-unit management experience in the quick service or casual dining Restaurant industry