Customer Service/Product Specialist

Company Description

Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers.

As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service.

What's in it for you?

• Monday to Friday role - enjoy your weekends
•  Work with premium automotive brands including KONI
•  Join a close-knit team where your contribution is valued
•  Develop specialist product and technical knowledge
•  Staff discounts across the Bapcor network
•  Career opportunities within Australia's leading automotive aftermarket group

Passionate about the automotive industry and enjoy helping customers find the right solution?

We're looking for a Customer Service & Product Specialist to join our Springvale team.

This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products.

Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry.

Job Description

About the Role

You will:

• Respond to customer enquiries via phone and email
• Provide product recommendations and technical advice
• Process customer orders accurately and efficiently
• Build strong relationships with customers and suppliers
• Assist with warranty enquiries and claims
• Support inventory and stock management activities
• Assist with warehouse operations when required
• Work closely with the team to deliver exceptional customer service

Qualifications

About You

To be successful in this role, you will have:

• Previous customer service, internal sales or parts-related experience
• A genuine interest in automotive products, vehicles or performance parts
• Strong communication skills and confidence speaking with customers
• Excellent attention to detail and organisational skills
• The ability to learn technical product information quickly
• A positive, team-focused approach
• Sound computer skills

Highly Regarded

• Parts interpreting experience
• Suspension, truck, heavy vehicle or aftermarket product knowledge
• Warranty administration experience
• Warehouse or inventory experience

Additional Information

Why Join Us?

• Be part of Australia's leading automotive aftermarket group
• Work with premium brands including KONI
• Join a supportive team of four where your contribution is valued
• Diverse role with opportunities to learn and develop technical product expertise
• Stable, growing business with long-term career opportunities

If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.