Trade Delivery Specialist

Company Description

Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide network of trusted brands including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand , and JAS, delivering one of the most comprehensive automotive parts ranges in the market.

We are more than an automotive business — we are a purpose-led organisation driven by our people and the role we play in supporting our customers and communities. A key part of this is our focus on knowing what our customers need before they do and being there for what matters most. Our New Zealand team is integral to the success of the wider Bapcor Group, contributing to both local excellence and regional strategy.

When you join Bapcor New Zealand, you become part of a supportive, high-performing business that spans more than 1,000 locations and employs over 5,000 team members across Australia, New Zealand, and Thailand. We are deeply committed to creating a safe, inclusive environment where our people can thrive and do their best work.

At the core of everything we do are our values:

• We do the right thing
• We are in it together
• We give a damn
• We get it done

Job Description

A delivery specialist who wants to go the extra mile.
  
We're looking for a reliable, personable Trade Delivery Specialist to ensure timely delivery of automotive parts and effective on-site merchandising.

You’ll be the friendly face of BNT, genuinely personable and equipped with excellent communication skills, allowing you to build trust and nurture long‑term relationships with clients - ensuring each interaction reflects reliability, professionalism, and exceptional service.

You’ll manage scheduled and ad hoc customer workshop support calls, replenish consumables, merchandise stands, top up agreed stock holdings, observe customer needs and communicate opportunities or issues back to branch leadership. In addition, occasionally lifting items up to 20kg, assist in-branch with customer service and inventory tasks such as, handling parts enquiries, restocking, and conducting stock counts.

You’ll need a full, clean Class 1 NZ driver’s license, a professional attitude, and physical capability for moderate lifting.

Qualifications

Responsibilities include:

• Complete scheduled and ad hoc customer workshop support calls as a core part of the role.
• Replenish agreed consumables and workshop stock holdings to support customer trading continuity and minimise avoidable disruption.
• Maintain and merchandise customer stands so product presentation, stock availability and customer experience are consistently supported.
• Use workshop visits to build trust, understand customer needs, identify service issues and recognize opportunities for the branch.
• Record and communicate relevant customer observations, competitor activity, lost sales, stock concerns and follow-up opportunities to the Branch Manager or Assistant Branch Manager.
• Represent BNT professionally as a visible, reliable and solutions-focused point of contact for trade customers between branch interactions.
• Safely operate company vehicles.
• Load and unload stock, ensuring goods are delivered in good condition and with correct documentation.
• Follow scheduled routes and delivery timelines, optimizing time efficiency.
• Accurately collect and record all information pertaining to customer credits, including product returns, reasons for return, condition of goods, and any supporting documentation, to ensure compliance with credit processing.

You will also have:

• Customer service experience or have had some exposure to customer facing roles, preferably in a product related sales environment 
• Excellent written and verbal communication skills.
• A reasonable typing ability and computer literacy.
• The ability to work individually and as part of a team.
• The ability to work alternate Saturday mornings
• A full New Zealand driver’s license.

Additional Information

Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:

• Your birthday off every year
• A paid volunteer day annually
• Free breakfast every morning
• Competitive salary + incentives for results
• Exceptional discounts on our products
• A flat structure where you’ll work alongside senior leaders
• Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com