Phone Sales Officer

Company Description

We’re looking for two Phone Sales Officers to join our team at our Cranbourne branch. JAS Oceania is a National Wholesaler of Automotive Rotating Electrical, Air-Conditioning, Accessories and Lighting products, servicing the Auto Electrical sector.This is a customer‑focused role where you’ll be the first point of contact for phone‑based sales enquiries, supporting customers and account managers with parts advice, order processing, and exceptional service.

If you enjoy customer interaction, thrive in a busy environment, and like being part of a close‑knit team — this could be a great fit.

Job Description

About the Role

As a Phone Sales Officer, you’ll play a key role in supporting branch sales through phone‑based customer service and order processing. You’ll work closely with the wider branch team, assisting customers with parts enquiries while also supporting general storeperson duties as required.

This role suits someone with a background in parts, automotive, mechanical or electrical products — or someone keen to build experience in the industry.

Qualifications

Key Responsibilities

• Deliver outstanding customer service and support branch phone‑based sales
• Respond to inbound calls from customers and account managers to support sales outcomes
• Process invoices, credits and orders accurately
• Assist with stock management, including shelving, pallet racking and stock counts
• Support general branch and warehouse operations as required

Additional Information

About You

• Strong communication skills with a genuine customer service focus
• Reliable, adaptable and able to work as part of a driven, diverse team
• High attention to detail and strong organisational skills
• Previous experience as a Parts Interpreter or exposure to automotive, mechanical or electrical parts is highly regarded
• Willingness to support all areas of the business when required

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

About Bapcor

Bapcor Limited is Australasia’s leading provider of automotive aftermarket parts, accessories, equipment and services and is an ASX‑listed organisation.

Our business spans Trade, Retail & Service, and Wholesale operations, with brands including Burson Auto Parts, Autobarn, Autopro, Midas, Opposite Lock, JAS Oceania, Baxters, Roadsafe and many more.

At Bapcor, our values guide everything we do:

• We give a damn
• We are in it together
• We get it done
• We do the right thing

Additional Information

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com

If you’re keen to join a stable, respected business and be part of a supportive team, we’d love to hear from you.
Please apply via the link to the JAS Recruitment Team.