Application Manager

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

In your role as Application Manager you will be part of Avaloq’s Service Operations division. With our services we support more than 30 banks globally and ensure their processes run smoothly, compliant, and efficiently.

As Application Manager you are responsible for the technical operation and application support for the Enterprise Data Management system “Temenos Data Source” (TDS aka T-ProDB) for Financial Instrument data management. You work closely with technical stakeholders, business users and business analysts.

Key Responsibilities

• Ensure the stable and reliable operation of business-critical applications in a production environment.
• Plan, coordinate, and implement application releases, upgrades, and operational changes.
• Monitor application services, interfaces, and batch processing to ensure service quality and availability.
• Perform incident, problem, and exception management, including participation in on-call support activities.
• Troubleshoot application issues and coordinate resolution with internal teams, vendors, and customers.
• Develop and maintain operational procedures, automation scripts, and monitoring solutions.
• Support and continuously improve operational processes and framework procedures.
• Maintain technical documentation, operating manuals, and support procedures.
• Participate in regular service reviews and operational meetings with internal and external stakeholders.
• Contribute to migration, upgrade, and transformation projects within the service landscape.
• Drive automation and standardization initiatives to improve service quality and operational efficiency.