Workplace Engineer

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

In this role, you will help shape the future of our digital workplace by supporting physical and virtual endpoints and developing our digital employee experience capabilities. You will combine hands-on troubleshooting, automation, and data-driven insights to improve the security, reliability, performance, and overall experience of our workplace services. 

Key Responsibilities 

Endpoint Engineering 

• Manage and support physical Windows and macOS devices, as well as virtual Windows desktops.
• Troubleshoot complex operating system, application, user profile, performance, authentication, networking, and device issues. 
• Perform root-cause analysis for recurring or high-impact incidents and implement sustainable solutions. 
• Use diagnostic tools, system logs, performance data, and crash dumps to investigate complex Windows and macOS issues. 
• Support virtual desktop technologies such as Azure Virtual Desktop and Windows 365, including session and FSLogix profile issues. 
• Manage Windows and macOS devices through enterprise endpoint-management platforms. 
• Support device provisioning, configuration, software deployment, security updates, compliance, patching, and lifecycle processes. 
• Work with directory services, device identities, permissions, and endpoint security policies. 
• Develop scripts and automation to simplify administration, improve troubleshooting, and reduce manual effort. 
• Maintain technical documentation, troubleshooting guides, and operational procedures. 
• Collaborate with service desk, security, network, cloud, and application teams to resolve issues and improve workplace services.