Customer Success Manager
Posted 3 Sep 2026
Advertised as “Expert Customer Success Manager T Cloud Public - REF5782E”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- REF5782E
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
CertificationsOTC Practitioner, AMIGO Hyperscaler
Field of studyComputer Science, Engineering (or related)
Study levelBachelor's
Company Description
As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
Your Tasks
As a "Customer Success Manager you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by TCP to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned TCPcustomers in order to increase the value added for the customer and the sales for the TCP
- Comprehensive advice to customers regarding the first-time use of the TCPor the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of TCP
- Avoiding "churn" through proactive analysis and management of TCPcustomers
- Supporting the ongoing optimization and further development of the customer success management of TCP
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of TCP
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the TCPimpediment and demand process
- Supporting the further development of cloud handling support
Qualifications
Your Profile
Certifications required for the position:
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
- DevOps Foundation
- OTC Architect
Experience:
- Completed degree in computer science, engineering or comparable training or further education