Customer Support Representative
US$30 / hr base salary
Posted 29 Apr 2026
Advertised as “Customer Support Reps - AI Training - Auckland, New Zealand”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$30 / hr |
|---|
Customer Support & Experience - AI Training
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.
Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10- to 15-minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models.
Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: years of experience in a high-volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem-Solving Skills: proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients
What you’ll be doing in the role
- Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.