IT & Technology Decision Makers
Posted 16 Jun 2026
Advertised as “IT & Technology - Decision Makers - ITSM/ESM Research - Las Vegas, US”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
No salary listed for this role.
IT & Technology - Decision Makers - ITSM/ESM Research
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.
Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight.
Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function
- Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
- ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
- Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
- A PayPal account to receive payment from our clients
What you’ll be doing in the role
- Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes