Warehouse Operations Executive

Key Responsibilities:

• Achieve targeted productivity and quality standards for Container Freight Station (CFS) operations.
• Implement and monitor cost control strategies and operational procedures.
• Liaise with customer representatives to ensure high levels of satisfaction and service delivery.
• Supervise carting, stuffing, de-stuffing, and loading activities in line with documentation and client requirements.
• Ensure timely placement of import containers prior to customs inspection as per customer requests.
• Enforce adherence to safety protocols in accordance with established SOPs and Risk Assessments (RAs).
• Coordinate with Warehouse In-Charge and contractors to achieve operational and team objectives.
• Ensure compliance with Quality, Health, Safety, Environment (QHSE), and supply chain security standards.
• Oversee proper placement and handling of empty containers for stuffing and de-stuffing operations.
• Ensure hazardous cargo is handled safely and stored only in designated areas.
• Report any cargo damage at the time of arrival to customers promptly via phone and email.
• Coordinate with surveyors, checkers, and vendor supervisors to ensure quality service delivery.

Required Skills & Qualifications:

• Basic knowledge of CFS (Container Freight Station) operations, including documentation and cargo handling processes.
• Proficiency in computer applications such as MS Office (Excel, Word, Outlook) and warehouse/logistics management systems.
• Good communication and coordination skills.
• Strong attention to detail and adherence to safety standards.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Achieve and maintain targeted CFS productivity and quality standards.
• Implement cost-saving strategies and procedures to optimize operations.
• Act as the primary point of contact for customer representatives, ensuring their satisfaction and resolving any issues.
• Supervise carting, stuffing, and de-stuffing processes, ensuring compliance with documents and client requirements.
• Ensure import containers are placed for customs inspection as per customer requests.
• Enforce safety precautions as per standard operating procedures (SOPs) and relevant regulations.
• Coordinate with the Warehouse In-charge and contractors to achieve team goals and maintain efficient operations.
• Comply with MICT's quality, health, safety, environment, and supply chain security management systems.
• Ensure proper placement and handling of empty containers for stuffing and de-stuffing.
• Report any damages to cargo upon arrival to customers promptly, both verbally and in writing.

Qualifications

• Basic computer knowledge and proficiency in MS Office are essential.
• Prior experience in warehouse operations, logistics, or a related field is preferred.
• Excellent communication and interpersonal skills for effective customer liaison.
• Ability to work independently and manage a team to achieve operational goals.
• Strong organizational skills and attention to detail for accurate record-keeping and process management.
• Knowledge of safety protocols and regulations in warehouse environments.
• Familiarity with quality control procedures and the ability to coordinate with surveyors and checkers.
• Willingness to work in a fast-paced, dynamic warehouse environment.
• Flexibility to adapt to changing operational needs and priorities.
• A proactive and solution-oriented approach to problem-solving.