Customer Services Representative

We have an exciting opportunity for a Logistics Customer Service Representative to join our organisation. As a Logistics Customer Service Representative , you will work as part of the DP World Control Tower team, based in Limerick. 

The purpose of the role is to provide efficient, high-quality customer service within the Logistics Control Tower by acting as the central point of contact for clients, ensuring clear communication, effective issue resolution, and the smooth coordination of shipments between customers, carriers, and internal teams to support on-time delivery and overall service excellence.

How you will contribute

• Deliver professional and responsive customer service, handling client inquiries, requests, and issues efficiently.
• Act as the main point of contact for customers, providing updates on shipment status, delivery timelines, and potential delays.
• Work closely with internal departments (operations, logistics, and warehousing) to ensure accurate and timely order fulfilment.
• Coordinate with external carriers and partners to track shipments, resolve discrepancies, and ensure on-time delivery.
• Maintain accurate records of all customer interactions and case resolutions using internal systems.
• Identify opportunities for process improvements and contribute to enhancing customer service practices.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.
   

What you will bring

• Fluent in English (written and spoken).
• Minimum of 2 years’ experience in a customer service role; logistics or supply chain experience is advantageous.
• Strong communication skills with the ability to liaise effectively with both customers and internal teams.
• Excellent problem-solving skills with a proactive, solution-focused mindset.
• Highly organised with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office; experience with CRM or ticketing systems is desirable.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW 

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

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