Chief Executive Officer

Key responsibilities 

Business & P&L Ownership – 

• Own end-to-end financial and operating performance of the business unit, ensuring delivery of revenue, margin, cost, and profitability targets 

• Translate enterprise priorities into clear operating plans, performance rhythms, and measurable outcomes 

• Drive performance visibility through disciplined review mechanisms, early risk identification, and corrective actions 

• Balance growth, cost, and service trade-offs to ensure sustainable business performance

• Maintain strong financial discipline and value-focused decision making aligned with long-term business objectives

Product, Service & Customer Performance – 

• Develop a strong understanding of product, service, and operational capabilities to ensure market relevance and competitiveness 

• Ensure reliable, consistent, and high-quality service delivery across customer touchpoints 

• Partner closely with Sales to enable conversion, solution feasibility, and customer commitments, without direct ownership of sales 

• Provide market, customer, and operational insights to strengthen positioning and win probability 

• Ensure execution excellence delivers on customer promises, safeguarding credibility and retention

Execution & Operational Effectiveness – 

• Drive day-to-day operational performance, ensuring alignment to strategic priorities and customer commitments 

• Remove structural and cross functional barriers to improve speed, efficiency, and service reliability 

• Balance cost, service, quality, and risk considerations in complex operating environments

• Establish strong execution cadence, accountability mechanisms, and performance discipline 

• Reinforce a results orientation over activity-based management, ensuring consistent delivery outcomes

Matrix Collaboration & Commercial Alignment – 

• Work effectively within a matrix structure, aligning closely with Sales, Finance, HR, and enabling functions 

• Enable commercial success through strong partnership with Sales, ensuring delivery capability matches customer commitments 

• Align diverse stakeholders around shared priorities, sequencing decisions, and accountability 

• Influence without authority to resolve trade-offs between commercial ambition and operational feasibility 

• Reinforce enterprise-first mindset, ensuring BU success contributes to broader organizational value

Leadership, Culture & Capability Building – 

• Build and sustain a high accountability, high-performance culture anchored in ownership and execution excellence 

• Develop strong bench strength and functional capability within the business unit 

• Lead and coach teams to operate with clarity, discipline, and agility in execution  

• Drive engagement and alignment across cross-functional teams despite structural boundaries 

• Embed a culture of continuous improvement, ownership, and delivery excellence

QUALIFICATIONS & COMPETENCIES 

Skills and Competencies

• 20+ years of experience 

Behavioral Competencies :

• Drives results 

• Ensures accountability 

• Balances stakeholders 

• Strategic Mindset 

• Decision quality 

• Collaborates  

• Customer focus 

• Builds effective teams 

• Courage  

• Manages ambiguity 

• Cultivate Innovation

Stakeholder 

Internal: Board of Directors, Regional Leadership Team, BU Leadership team, Employees Unions etc.,

External: Govt Authorities, CHPA, Customs etc.,

• Educational Qualification (min)

Masters degree 

• Preferred Certifications if any

-

• Range/ Min no of years - of overall Experience required 

• Min no of years of Industry specific experience required, if any & the industry type

20 + years of experience

20 years