Executive - Operations - Freight Forwarding

Ocean Import Operations

• Execute day-to-day FCL/LCL ocean import operations from pre-arrival to customs clearance, delivery and shipment closure.

• Coordinate with shipping lines, NVOCCs, CFS/ICDs, transporters, CHAs, overseas agents and internal teams.

• Track vessel schedules, ETA changes, cargo discharge and availability.

• Process pre-alerts, arrival notices and shipment documentation within defined timelines.

• Monitor shipment milestones, free time, cut-offs and delivery schedules to ensure timely execution.

• Update shipment status and milestones accurately in the operating system.

Documentation & Customs Coordination

• Verify and process Bills of Lading, commercial invoices, packing lists and other import documents.

• Check HBL/MBL details and coordinate corrections or amendments with relevant stakeholders.

• Liaise with CHA/customs teams for clearance activities and documentation-related issues.

• Coordinate Delivery Order issuance and ensure timely processing.

• Ensure adherence to customs, port, shipping line and internal compliance requirements.

• Maintain accurate shipment records and documentation for audits.

Shipping Line & Vendor Coordination

• Coordinate with shipping lines/NVOCCs for arrival notices, vessel updates, cargo release and Delivery Orders.

• Follow up with vendors and service providers for timely execution of import activities.

• Track detention, demurrage and other shipment-related charges, escalating discrepancies where required.

• Resolve routine operational issues and escalate delays or exceptions to the reporting manager.

• Maintain effective coordination with stakeholders to ensure smooth shipment execution.