Customer Care Representative

Company Description

At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world. Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.

Job Description

The successful candidate will be responsible for the following:

• Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits
• Ensure customs paperwork are legal and accurate documents
• Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax
• Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines
• Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document
• Prepare and apply for Import Permits
• Ensure customs information and knowledge is constantly kept up to date
• Coordinate with other internal staff regarding any customs issues
• Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

Qualifications

The following skills, experience and qualifications are required:

• Customs experience, knowledge of the CBSA processes
• Excellent written and verbal English Communication skills
• Strict attention to detail and strong sense of urgency
• Innovative, flexible, able to deal with change
• Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
• Excellent problem solving and mathematical skills
• Excellent customer service skills and diplomacy to deal with difficult people
• Strong computer skills
• Self direct and self motivated and a team player that enjoys a values driven organization

Additional Information

We Offer:

• Competitive wages
• Comprehensive Benefits Program – including short term and long term disability
• Profit Sharing Opportunities
• Scholarship program
• Opportunities for growth and advancement