Coordinator - Technical Operations

This role will be responsible for supporting, troubleshooting, and managing end-user technology, ensuring seamless day-to-day operations for employees. This includes providing technical support, configuring and maintaining devices, ensuring software compatibility, and troubleshooting hardware and software issues. The EUC specialist will work closely with the IT team to implement and manage end-user systems and solutions.

This position is a full-time permanent role located onsite at Fisherman Islands Terminal.

Key Responsibilities

• Ensure strict adherence to the Regional IT team’s processes, Service Level Agreement (SLA), standards and policies.
• Ensure adherence to the company’s global and regional standards and policies.
• Ensure approved system administration methodologies and processes are followed
• Work across all Information Technology Service Management (ITSM) areas to assist with the Change Management process
• Provide High Priority Incident Management during Terminal incidents
• End-to-end incident management of lower priority incidents.
• Investigate escalated and reported incidents, and provide resolutions in line with agreed SLA’s for nominated Business Services 
• Provide after-hours response (24x7) to escalated critical incidents for systems at the Terminal on a rotational rostered basis. This may include taking calls or physically attending at the terminal.

Qualifications, Skills and Experience 

• Minimum 1year in an EUC support role 
• Exposure to Logistics / Supply Chain environments advantageous
• Desktop and Infrastructure support experience, with active knowledge of relevant troubleshooting skills and tools
• Proactive automation of system administration tasks to provide consistent and proven methodologies to automate common/recurring tasks 
• Experience in Operations teams that are required to provide 24x7 support to their Business
• Experience in Business-related IT systems from an Engineering perspective, instead of traditional IT
• Worked in an Information Technology Information Library (ITIL) aligned environment and familiar with Incident, Change, Problem and continuous improvement. 
• Able to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld)
• Good interpersonal skills – ability to build relationships across all levels of the business 
• End user computing and administration including 
• Microsoft Windows
• Active Directory (user and security permissions, group policy)
• Office 365
• Standard Operating Environment (SOE) / Managed Operating Environment (MOE) and Application deployment