Ocean Pricing Sales Specialist

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Ocean Pricing Sales Specialist will play a crucial role in supporting our sales executives across various branches with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in-depth market intelligence and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding environment. 

KEY ACCOUNTABILITIES

• Act as the main point of contact between internal DP teams and client 

• Collaborate closely with sales executives to assist in the development and execution of sales strategies, quoting, and account management 

• Maintain regular communication with Sales Executives, providing exceptional customer service and addressing inquiries, requests, and concerns promptly 

• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards 

• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience 

• Address and resolve any issues or discrepancies related to shipments expectations 

• Contribute to customer QBR preparation and delivery 

• Assist in training members of the team on systems and processes 

• Develop scalable implementation programs for customer types 

QUALIFICATIONS, EXPERIENCE & SKILLS

• High school diploma

• Strong knowledge of Freight Forwarding operations and processes

• Experience in managing & coordinating solutions, business changes and customer projects 

• Excellent communication and interpersonal skills

• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)

• Detail-oriented with strong organizational and multitasking abilities

• Ability to work independently and as part of a collaborative team

• Strong problem-solving skills and a customer-centric mindset

• Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry