Manager - Documentation
Posted 24 Sep 2026
Advertised as “Senior Manager - Documentation - Container Freight Station - Mundra”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
- Employment
- On-Site
No salary listed for this role.
Key Responsibilities
1. Documentation & Process Management
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Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
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Ensure timely and accurate processing of operational and commercial documentation.
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Monitor documentation workflows to eliminate delays and improve turnaround times.
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Ensure accurate system entries and operational reporting.
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Maintain complete documentation records in compliance with customs regulations and company policies.
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Drive continuous improvement in documentation processes through automation and standardization.
2. Customer Service Management
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Lead and manage the Customer Service team to deliver exceptional customer experience.
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Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
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Address and resolve customer escalations within agreed timelines.
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Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
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Monitor service level agreements (SLAs) and ensure adherence across all customer-facing activities.
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Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.
3. Gate Operations & Weighbridge Management
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Ensure smooth and efficient Gate and Weighbridge (WB) operations at the CFS.
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Monitor gate turnaround times and vehicle movement efficiency.
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Ensure accurate capture of container and cargo data through weighbridge systems.
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Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
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Implement process controls to maintain operational safety, efficiency, and compliance.
4. Compliance & Customs Liaison
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Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
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Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
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Ensure timely movement of Long Standing (LS) containers as per customs guidelines and regulatory requirements (auction procedures)
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Monitor compliance-related documentation and reporting requirements.