Business Analyst

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time.

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore.

Job responsibilities

• Understand a client's business problems in order to build, maintain, and evolve product roadmaps to generate impactful solutions
• Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes
• You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value
• You will facilitate analysis workshops through “innovation games” with senior client stakeholders to outline business vision, objective, product roadmap and a project release plan.
• You will help companies from a variety of industries achieve true, differentiating outcomes and engage with and influence senior business stakeholders on the client side.
• You will liaise between the client and your team, consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc to manage the product backlog and keep an eye on software delivery
• You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses
• You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices

Job qualifications

Technical skills

• You have a track record of delivering impactful software, ideally on a collaborative software delivery team
• You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team's outcomes
• You enjoy unearthing the root cause(s) of a client's pain points, validating a business opportunity or problem and partnering to deliver a solution
• You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others
• You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions
• You design and facilitate workshops with business stakeholders to outline the business vision, objective, product roadmap and a project release plan
• You are well-versed with tech trends and can relate them to real-world business challenges at a program or project level

Professional skills

• You enjoy coaching, have led a team and are an advocate for sharing knowledge with others
• You have a knack for prioritization, obtaining buy-in from stakeholders and resolving conflicts as they arise
• You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

#LI-Hybrid

See here our AI policy.