Casework Support Officer

Company Description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France, to 61,000 staff across a decentralised and entrepreneurial network of approximately 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.2 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Forensic Services (EFS) laboratories are amongst the most advanced analytical facilities in Europe, enabling the company to offer a complete and comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.

Job Description

Join a fast-paced laboratory environment where delivering excellent customer service is at the heart of what we do. Working closely with both internal and external customers, you will play a key role in supporting our casework teams by ensuring tasks are completed accurately, efficiently, and within agreed Key Performance Indicators (KPIs).

You will be responsible for maintaining the highest standards of quality and professionalism while contributing to the smooth operation of the laboratory. As part of the team, you will also have opportunities to support and engage with continuous improvement initiatives, helping to drive operational excellence and enhance service delivery.

Working Hours

• 37.5 hours per week, typically worked as 7.5 hours per day.
• Core working hours are generally between 8:00am and 6:00pm.
• There is a requirement to work a 9:30am - 5:30pm shift on a rota basis, approximately one week in every four.

Key Responsibilities and Accountabilities

You will be involved in the submission and administration requirements for the site, working with our scientists and contributing to the success of the casework teams.

• Complete submission and casework administration activities.
• Accurately enter exhibit information into the case management system.
• Support scientists and wider casework teams with operational requirements.
• Undertake general office duties, including filing and invoicing.
• Help maintain laboratory stocks and appropriate working areas.
• Welcome visitors and respond professionally to customer enquiries.
• Complete assigned activities within agreed quality standards and performance measures.
• Contribute ideas and participate in continuous improvement activity.

Qualifications

• Excellent written and verbal communication skills.
• Competence in Microsoft Word and Excel.
• Strong organisational skills and the ability to prioritise work.
• A consistently accurate and detail-focused approach.
• Ability to maintain concentration while handling detailed information.
• A proactive, flexible and collaborative approach.
• A minimum of five GCSEs at grade C/4 or above, including English and Mathematics.

Personal qualities

• Reliable, patient and determined.
• Professional and confident when communicating by telephone.
• Able to work effectively both independently and as part of a team.
• Committed to demonstrating Eurofins Forensic Services’ values.
• Motivated to deliver high-quality customer service.

Additional Information

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.

As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service
• Drug and alcohol testing may be required before you start and during your employment
• Ongoing employment is subject to maintaining the required level of clearance

Further information on the NPPV3 + SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

• 25 days annual leave + bank holidays (rising to 30 days with length of service)
• Company pension scheme with up to 6% employer contribution
• Life assurance (3x salary)
• Health Cash Plan & Employee Assistance Programme
• Enhanced family leave and sick pay
• Perkbox benefits, discounts and wellbeing support
• Cycle to Work scheme, tech scheme & volunteering days
• Holiday trading (buy/sell) scheme
• Refer a Friend scheme
• Free on-site parking (site dependant)