Associate Director

Job Requisition ID: 59094 Opening Date: 10/16/2026Closing Date: 10/29/2026Agency: Department of Human ServicesClass Title: SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor/Personnel Bilingual Option: Salary: Anticipated Salary: $12,000 - $13,450 per month ($144,000 - $161,400 per year)Job Type: SalariedCategory: Full Time Number of Vacancies: 1Bargaining Unit Code: NoneMerit Comp Code: Term Appointment/ Agency
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 100 S Grand Ave E, Springfield, Illinois, 62762

Division of Family & Community Services

Office of Benefit Management

Administration

Springfield
Work County: Sangamon
Agency Contact: DHS.HiringUnit@Illinois.gov

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Serves as the Associate Director for the Office of Benefit Management.   Plans, coordinates, directs, and develops program policy, operations, and benefits for the Statewide Program Initiative and the Bureau of Local Office Transaction and Support Services within Division of Family and Community Services.  Establishes measurable programmatic goals and objectives and evaluates and monitor outcomes.  Serves as full-line supervisor. Develops and implements policies, procedures, and strategic initiatives that enhance program effectiveness and service delivery. Directs budget preparation, staff development, staffing plans, and expenditure justifications. Coordinates with federal and state agencies, contractors, community organizations, and other stakeholders to ensure consistent program operations and compliance with regulations. Oversees data collection, research, and analysis of program operations. 

Essential Functions

• Serves as the Associate Director for the Office of Benefit Management.   
• Establishes measurable programmatic goals and objectives and evaluates and monitor outcomes. 
• Serves as full-line supervisor.
• Develops and implements policies, procedures, and strategic initiatives that enhance program effectiveness and service delivery.
• Directs budget preparation, staff development, staffing plans, and expenditure justifications.
• Coordinates with federal and state agencies, contractors, community organizations, and other stakeholders to ensure consistent program operations and compliance with regulations.
• Oversees data collection, research, and analysis of program operations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative program experience in a public or business organization.

Preferred Qualifications

• Three (3) years of professional experience working with external stakeholders to ensure consistent program operations and compliance with United States Department of Agriculture (USDA) or other federal partner regulations for programs such as Supplement Nutrition Assistance Program (SNAP), SNAP Electronic Benefit Transfer (EBT) and Summer EBT.
• Three (3) years of professional experience developing and implementing policies, procedures, and strategic initiatives that enhance program effectiveness and service delivery for a public or private organization.
• Three (3) years of professional experience directing budget preparation, staff development, staffing plans, and expenditure justifications for a public or private organization.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Three (3) years of professional experience directing program policy, operations, and benefits for a public or private organization.
• Three (3) years of professional experience establishing program goals and objectives for a public or private organization.

Conditions of Employment

• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings. 

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

• 3 Paid Personal Business Days annually

• 12 Paid Sick days annually (Sick days carry over from year to year)

• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)

• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years

• Flexible Work Schedules (when available dependent upon position)

• 12 Weeks Paid Parental Leave

• Deferred Compensation Program - A supplemental retirement plan

• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

• Federal Public Service Loan Forgiveness Program eligibility

• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

• 5% Salary Differential for Bilingual Positions

• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion.

Revolving Door:

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

Statement of Economic Interest:

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

APPLICATION INSTRUCTIONS

If you have questions about how to apply, please see the following resources:

State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.

Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com – click Application Resources in the footer of every page of the website.

Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.

State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal. 

Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com