Programme Lead

Programme Lead – ServiceNow Transformation

Technology Transformation practice

About Us

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.

The role

We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the ServiceNow platform. You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation.

This is a senior, client-facing leadership role. You will combine deep ServiceNow expertise, both technical and functional, with the commercial acumen and executive presence needed to build trusted relationships at CXO level and guide clients through complex change.

Programme Leadership

• Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams
• Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes
• Manage programme financials, including budget, forecasting, margin, risk and change control
• Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources
• Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery

Platform and Solution Leadership

• Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform, including ITSM, ITOM, ITAM/SAM, HRSD, CSM, SecOps/IRM, SPM/ITBM, and Workflow Data Fabric/Now Platform capabilities