Head of Digital Product

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As Head of Digital Product - Enterprise Claims, you’ll shape and lead the digital product strategy for the segment, with end-to-end accountability for products across their lifecycle. You’ll turn growth, customer and partner experience, and efficiency priorities into a clear product roadmap that delivers measurable outcomes through technology, data and AI.

This is an opportunity to help shape Zurich’s digital future. You’ll lead a team of product professionals, own the digital product budget and help redesign key journeys so people and AI can work together effectively, while improving digital adoption, self-service and the experience of our customers and distribution partners.

You will also be responsible for the following:

• Define and lead the digital product strategy and prioritised roadmap, aligned to growth, customer and partner experience, and efficiency outcomes.
• Own digital products end-to-end, from opportunity and investment case through delivery, adoption, performance, improvement and decommissioning.
• Develop human and AI-enabled journeys, safely experimenting with AI and scaling successful approaches within Zurich’s governance framework.
• Own digital product investment and budget decisions, tracking benefits and using performance data to continuously optimise the roadmap.
• Build strong partnerships across engineering, architecture, design, underwriting, claims, distribution, operations, technology, data and AI to turn product strategy into outcomes.
• Lead and develop product managers and product owners, establishing consistent product standards and modern, outcome-led ways of working.

**Important to your success – let’s grow together
**
You’re a strategic product leader who combines commercial judgement with a strong customer mindset. You’re comfortable navigating ambiguity, making evidence-based trade-offs and bringing senior stakeholders and cross-functional teams together around clear outcomes.

In order to be successful, you will have the following:

• Significant digital product management experience, including experience leading product managers or product owners.
• Demonstrated end-to-end ownership of digital products, covering strategy and roadmaps through delivery, adoption and post-release performance.
• Experience deploying automation or AI-enabled capabilities within customer or operational journeys.
• Strong experience developing investment cases, managing product or digital budgets and tracking benefit realisation.
• Experience delivering products in regulated environments, with risk, privacy, security and compliance considered by design.
• Proven ability to influence executive and cross-functional stakeholders and make evidence-based decisions using customer insight, performance data and experimentation.

**
Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together and feel a sense of togetherness, please apply today to start your adventure.