Salesforce Administrator

Company Background

Our client is a global technology company transforming the way brands and agencies make marketing decisions. Its platform enables marketers to plan and activate cross-channel, programmatic media campaigns using real-time research, proprietary audience data, advanced analytics, and more than 150 integrated partners including Facebook, Instagram, Pinterest, Snapchat, and Twitter. The company operates across North America, Europe, the Middle East, Asia, and Australia.

Project Description

We are looking for a Salesforce Administrator to support and enhance the Salesforce environment used by the client's sales organization. This is a high-ownership role that combines independent solution delivery, complex production troubleshooting, and direct support for business users. Working alongside an experienced Senior Salesforce Administrator, the specialist will have significant autonomy and shared responsibility for supporting the sales organization. The team is also introducing AI-assisted workflows to streamline support operations.

Technologies

• Salesforce
• SOQL, Apex
• Salesforce Data Loader, Data Import Wizard
• Claude Code
• Jira, Jira Service Management

What You'll Do

• Own end-to-end delivery of Salesforce solutions, from requirements gathering and solution design to configuration, implementation, and release;
• Configure and maintain Salesforce Flows, custom objects, fields, record types, page layouts, Dynamic Forms, and other declarative features;
• Investigate and troubleshoot production issues, analyze Flows, Apex logs, and SOQL queries, resolve configuration-related problems, and collaborate with developers on complex fixes;
• Handle Salesforce support requests, including user access issues, data corrections, and business process troubleshooting, while reviewing AI-assisted tickets and preparing development tasks;
• Collaborate with Sales, Customer Success, and Finance stakeholders to clarify requirements, manage priorities, and participate in sprint planning and release decisions;
• Manage Salesforce user access, permissions, and licenses, and perform bulk data operations, including imports, updates, merges, and deduplication;
• Build and maintain Salesforce reports, dashboards, and internal process documentation;

Job Requirements

• 4+ years of hands-on Salesforce administration experience, including end-to-end ownership of Salesforce solutions and improvements;
• Strong knowledge of Salesforce Flows (record-triggered and screen), data models, and security configuration, including profiles, permission sets, permission set groups, roles, sharing rules, and field-level security;