ServiceNow Engineer
Posted 16 Oct 2026
Advertised as “ServiceNow Lead Engineer - ITOM ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- Remote
No salary listed for this role.
CertificationsITIL Foundation, ServiceNow CSA
Field of studyComputer Engineering, Computer Science, Information Systems
Study levelBachelor's
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Lead Engineer with ITOM experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Lead Engineer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM experience.
- Strong experience with ITOM processes and can guide customers through understanding technical solutions to their business requirements
- You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements