Account Growth Specialist

Who are we? 👋

We’re building something big at CreditorWatch.

We’re a leading Australian data and technology company transforming how businesses manage commercial risk, make credit decisions and improve cash flow. Since 2010, we’ve helped thousands of businesses make smarter decisions through our data, insights and technology.

With a growing suite of products, ambitious plans and a strong position in the market, there’s plenty of opportunity ahead. We’re proud to have been recognised as one of the AFR’s Top 10 Best Places to Work and certified by Great Place to Work across 2022–2025.

If you want to make an impact in a growing business where good ideas can turn into real outcomes, you’ll feel right at home.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

Your role & team 🚀

This is your opportunity to help grow one of CreditorWatch’s most strategic products: CreditorWatch Collect.

Collect helps businesses manage their collections workflows and get paid faster. As our Account Growth Specialist – Collect, you’ll focus on expanding adoption and revenue across our existing Corporate customer base, helping customers get more value from the product while driving long-term growth for CreditorWatch.

You won’t be chasing new logos. Instead, you’ll uncover opportunities within existing accounts, understand customer challenges, demonstrate how Collect can solve them and own the commercial process from discovery through to close.

You’ll work closely with our Account Managers, who own the overall customer relationship, and partner with Product Specialists to deliver tailored demos and solutions. It’s a role for someone who enjoys consultative selling, knows how to build a strong commercial case and wants to make a tangible impact on both customer outcomes and business growth.

📍 Location: Melbourne CBD
💼 Working arrangements: Full-time, hybrid
🤝 Reporting to: Sales Manager - Collect Expansion

What you’ll own 🔍

💰 Drive account growth

• Own Collect expansion revenue across an assigned portfolio of existing Corporate customers.
• Partner with Account Managers to identify, qualify and prioritise opportunities to grow Collect adoption.
• Lead structured discovery to uncover customer pain points, workflow gaps and opportunities to deliver more value.
• Engage stakeholders ranging from Credit Managers through to CFOs to understand their needs and build a compelling case for change.
• Deliver a minimum of 20 discovery meetings per month, focused exclusively on existing customers.
• Maintain 3× pipeline coverage against your Collect expansion quota, with disciplined qualification and forecasting.

🤝 Turn opportunities into outcomes

• Deliver targeted product demos and work with Product Specialists on solution design and value-based proposals.
• Own the commercial process and close Collect expansion opportunities.
• Build proposals that connect customer challenges to measurable business outcomes, including improved cash flow and collections efficiency.
• Balance revenue targets with quality of sale, product adoption and long-term customer retention.

📈 Work across teams to make an impact

• Work hand-in-hand with Account Managers to deliver a joined-up customer experience and maximise account growth.
• Maintain accurate pipeline, activity and forecast reporting in Salesforce.
• Feed customer insights back to our Product and Growth teams to help shape Collect’s roadmap and go-to-market approach.
• Contribute to the growth of a key product and our broader net revenue retention (NRR) strategy.

What success looks like in your first six months 🏁

• Building pipeline: You’re consistently identifying and qualifying Collect expansion opportunities across your assigned customer portfolio.
• Hitting your stride: You’re delivering against discovery targets, maintaining healthy pipeline coverage and building towards your expansion revenue quota.
• Closing quality deals: You’re converting opportunities into new Collect revenue while setting customers up for strong adoption and long-term retention.
• Building strong partnerships: You’re working seamlessly with Account Managers and Product Specialists to uncover opportunities and deliver value for customers.
• Making an impact: You’re sharing customer insights that help improve how we position, sell and grow Collect.

What you’ll bring 🧠

• B2B sales experience: 2–3+ years in B2B sales, with a track record of owning the sales cycle from discovery through to close.
• Commercial drive: Evidence of meeting or exceeding sales targets and taking ownership of your results.
• Consultative selling: You know how to ask the right questions, uncover customer needs and build a compelling value proposition.
• Product demonstration skills: You're confident delivering digital product demos and tailoring your approach to different audiences.
• Stakeholder management: You can engage, influence and negotiate with decision-makers at all levels, from operational teams through to senior executives.
• CRM experience: You're comfortable managing your pipeline and activity in a CRM. Salesforce experience is highly regarded.
• Collaboration: You enjoy working with others, sharing insights and partnering across teams to get the best outcome for customers.
• Communication: You're a confident, polished communicator with strong written, verbal and presentation skills.
• Mindset: You're proactive, commercially minded and bring a positive, can-do attitude to your work.

A note on AI ✨

We encourage you to use AI to sharpen your application, not replace your own thinking. Bring your own experience and perspective, then use the tools available to help you put your best foot forward.

The perks? They’re pretty good 🎁

🏋️ Fitness First – Access to a Fitness First Platinum gym membership to help you stay active.

☕ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us. You’re welcome!

📱 Phone Credits – $50 per month towards your phone plan. One less bill to worry about.

❤️ Wellness Days – An additional day off each month to recharge, focus on your wellbeing or spend time on what matters outside work.

💆 Monthly Massages – In-house massages to work out those knots and help you reset.

🎉 Fun Stuff – From wine tasting with a sommelier and sailing to escape rooms, darts, boat days and team activities, there’s always something happening. We also host Bring Your Family to Work Day, giving the people who matter most a chance to see where you spend your working day.

🏢 A Great Place to Work – Enjoy our state-of-the-art office space in the heart of Sydney CBD, designed to bring people together, collaborate and do great work.

📈 Learn & Grow – We’re big on development. With opportunities to build new skills, take on new challenges and explore career pathways, we want you to keep growing alongside the business.

🫶 Employee Assistance Program (EAP) – Access confidential support and resources to help you navigate personal or work-related challenges and look after your wellbeing.

We’re committed to you ❤️

We value open communication, celebrating wins and creating an inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and welcome people from all backgrounds.

Ready to join us? If you’re excited by the opportunity, we’d love to hear from you. Apply now.