Executive

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for: 

1. Ensuring KYC scrubbing task adherence within Timelines
2. Meeting daily production requirements
3. Preparing and Publishing Daily refusal Reconciliations
4. Preparing & Publishing High Risk as per compliance Audit Requirements
5. Managing customer communication plan as per schedule

 Role Accountability 

1. Ensure accurate data /files updation & MIS for critical processes - KYC renewal, Addon renewal ,address change & PAN associated data files 
2. Check KYC deduplication of applications as per the agreed timeline and TAT including database updations
3. Ensure 100% closure of daily incorrect pan cases which are an overlap with  KYC renewals 
4. Ensure closure of daily in progress cases assigned
5. Publish Wrong and Refusal actioning audit
6. Publish status to Compliance for monthly high risk cases reconciliations
7. Ensure regular reconciliation for overlaps across data all KYC data bases & systems  in KYC including V+ Vs card one reconciliations
8. Continuously evaluate processes and identify opportunities for automation via macros/tools available 
9. Perform process documentation and compliance adherence

Measures of Success 

1. Accuracy % 
2. Process TAT (Data management TAT/Duplication for KYC TAT etc.)
3. No. of process automation/improvement opportunity identified
4. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Excellent working knowledge of Excel ( knowledge on other data management tools will be preferred ) 
2. Understanding of basic regulatory compliances on KYC

Competencies critical to the role

1. Process Orientation
2. Detail Orientation
3. Analytical Ability

Qualification 

Graduate in any discipline

Preferred Industry

FSI