Global Head, Global Delivery Services
Posted 16 Oct 2026
Advertised as “Executive , Head of”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 20+ yrs
- Management level
- People management
No salary listed for this role.
Field of studyComputer Science, Engineering (or related)
Study levelBachelor's
CertificationsServiceNow Certified Master Architect, Certified Implementation Specialist, ITIL 4 Managing Professional
Study levelMaster's
Global Head, Global Delivery Services (GDS) — ServiceNow
Organization: NTT DATA, Inc. — Global ServiceNow Practice
Reports to: Global Practice Leader, ServiceNow
Location: India (Bengaluru or Hyderabad preferred); global travel required
Level: Senior Executive
The opportunity
NTT DATA is building a global, industry-driven, AI-native ServiceNow practice to serve clients across North America, Europe, Latin America, Asia Pacific, the Middle East and Africa. As part of this, we are creating a single Global Delivery Services organization: a pooled, multi-hub delivery capability that supports every region and every NTT DATA business line from strategy and implementation through long-term managed operations.
The Global Head, Global Delivery Services will design, build and lead this organization from the ground up. You will own the practice's delivery workforce, its delivery methods and tooling, its quality and outcomes, and its managed services business. You will be accountable for making delivery predictable and cost-competitive at global scale, while establishing AI-powered delivery — Now Assist, agentic workflows and AI-enabled accelerators — as the standard way we work.
This is a builder's role inside one of the world's largest technology services companies. You will operate as a peer to regional practice leaders and other global practice heads, represent delivery in the ServiceNow partnership, and shape how NTT DATA delivers on the platform for years to come.
Your key responsibilities
Build and lead the global delivery organization
- Design the delivery operating model, tower structure and leadership team, including regional consulting delivery leaders, a global managed services leader, a delivery excellence and transformation leader, and a workforce operations function
- Establish and scale the offshore and nearshore delivery bench, with architect-led towers across ITSM, ITOM, ITAM, HRSD, CSM/FSM, IRM/GRC, SecOps and Now Assist/AI
- Own the target pyramid, onshore/offshore mix, utilization model and the governance that keeps engagements staffed against them
Own delivery outcomes and quality
- Accountable for on-time, on-budget, on-quality delivery across the global engagement portfolio; owner of delivery risk, escalation and recovery
- Establish delivery quality gates, estimation standards, fixed-price risk controls and definition-of-done used across all regions