Customer Care Associate

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Job Summary:

Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Essential Functions:

• Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
• Provides technical support services and functions under supervision of a clinician/specialty team. Provides back-up for admitting clerks as needed. Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
• Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction. Utilizes and updates departmental databases. Verifies insurance coverage and eligibility for all patients according to procedures. Coordinates and monitors insurance information for outpatient billing purposes. Verifies insurance coverage and eligibility for all patients according to procedures. Balances over-the-counter daily receipts. Opens and/or locks up the building.
• Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Opens and/or closes unit. Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate. Monitors panels for alarms and reports to appropriate department.
• Receives payments from patients. Balances cash drawer and credit card receipts. Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management. Collects statistics and manages data entry of daily charges. Monitors computer data for accounts needing collection interaction. Communicates to clinic leadership ideas to improve clinic operations. Participates in ongoing cross-services performance improvement teams.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.