Field Service Technician

Job Description:

• Attend breakdowns and repair crane in a timely manner.
• Provide service-related assistance by way of phone support.
• Maintain service reports and submit these in a timely manner upon completion of repair. 
• Provide feedback on component failure. 
• Train distributors in the commissioning of the first new product.
• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance. 
• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. 
• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems. 
• Perform other ad-hoc duties as assigned.

Job Requirement:

• Trade certificate in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered. 
• Able to lift heavy equipment.
• Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry. 
• Ability to read and work with electronic and hydraulic schematics. 
• Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc. 
• Knowledge and experience with hybrid vehicles are an advantage.
• Knowledge and experience with the auto electrics of vehicles is an advantage.