Internal Controls Specialist

Overall Role Purpose
Provide senior level oversight and execution of Internal Controls requirements for the centre, including regional/global assignments and support for internal and external audits.
Key Responsibilities
Stakeholders

• Implements Corporate Internal Controls policies, methodologies and testing strategies at regional and local level, providing feedback for continuous enhancement.
• Manage process review and Internal Controls Framework updates.
• Manage internal and external audit engagement.
• Plan and manage control assessment based on the global requirements.
• Manage maintenance of local control attributes ensuring accurate and timely update in ICF tool.
• Develop and review test plan to provide a structure and disciplined approach to control testing.
• Lead review and align entities’ referencing updates with production team and timely communication with Global Internal Control.
• Manage outsourced central testing with established process and communication protocol.
• Develop awareness to inculcate a positive internal control culture to ensure strong compliance.
• Seek market standards and actively promote digitalization and automation through efficient use of current tools and systems
• Engage with the production team in APSSC, regions and Global to present overall assurance in control assessment and remediation plans.

Business Stakeholders

• Submission of self-assessments results to business partners in accordance to the agreed deadline.
• Share best-practice on areas for improvement.

Customers

• Key liaison with internal & external Auditors.
• Provide leadership and support during the audit cycle.

Process

• Ensure local and regional Internal Controls are implemented, operated and evidenced in line with Corporate‑defined frameworks and standards (e.g. COSO, SOX 404, DHL CRISP requirements).
• Responsible for identifying, assessing, monitoring, and mitigating risks for all owned processes in collaboration with Global, Process Tower, Regional and relevant Risk Owners.
• Plan, lead and perform structured operational and management internal control reviews, identify gaps and opportunities for process improvements.
• Improve and value-add to the organisation by bringing a strong defense approach to the effectiveness of risk management, assurance and internal control processes.
• Engage and support colleagues on designing sustainable solutions for control deficiencies.