Head Of Operations

About us

Bondsmith is a fast growing digital cash savings platform focused on helping customers make the most of their money by offering access to a wide range of savings products.

We work with financial institutions like wealth managers, fintechs, banks, and advisors, providing them with tools to get better returns on cash, engage more effectively with clients, and simplify their operations. Our goal is to help savers get the most out of their cash.

At Bondsmith, our core values are rapid and continuous improvement, delivering good customer outcomes, and taking end to end ownership. Our team is made up of experienced professionals who are passionate about delivering excellent service and finding new ways to solve challenges in financial services. Joining us means working in a fast-paced environment where you will be making an impact on the financial lives of thousands of savers.

We’re regulated by the Financial Conduct Authority in the UK.

Job Title

Head of Operations

Department / Function

Operations

Reports To

Chief Operating Officer (COO)

Location

London, hybrid

Contract

Full-time, permanent

Salary / Grade

Competitive salary plus share options

Job Purpose

The Head of Operations owns the engine room of Bondsmith’s Cash Savings platform across the UK and Jersey. The role makes sure every pound placed with our partner banks is accounted for, every payment lands on time, and every product on the platform is built and priced correctly.

Operations is the backbone of Bondsmith: it runs some of our most critical regulatory controls, and every customer, bank and distributor feels its quality directly. The Head of Operations owns platform operations end to end — from bank and distributor onboarding through product management, order and payment processing, reconciliations, Cash ISA administration, customer support and reporting — and delivers against agreed service levels and regulatory and contractual requirements.

As volumes, partners and products grow, the role leads the Operations team, sets its controls and KPIs, plans capacity ahead of demand, and is the voice of Operations at leadership level, working closely with Product, Engineering, Risk and Compliance, and Finance.

Key Responsibilities

Reconciliations and Safeguarding

• Own bank deposit reconciliations across all banking and distribution partners.
• Run the daily safeguarding and client money reconciliation controls under the Electronic Money Regulations 2011, CASS 7 and CASS 15, including break triage, escalation and breach logging.
• Make sure discrepancies are identified and resolved promptly and drive the highest levels of automation in the reconciliations process.